Privacy Policy

1. Introduction

U Seller Store ("we", "us", "our") operates an online marketplace that connects buyers with independent third-party sellers. This Privacy Policy explains what personal information we collect, how we use and share it, and the choices you have. It applies to all visitors, registered shoppers, and sellers who use our website and services.

2. Information We Collect

• Account information — name, email, username, phone number, and password (stored securely).
• Order and transaction details — items purchased, shipping and billing address, payment method used, and order history.
• Seller verification (KYC) data — government ID, business details, and payout information from sellers who apply to list on our marketplace.
• Browsing and device data — IP address, browser type, device identifiers, pages visited, and referral source, collected via cookies and similar technologies.
• Communications — messages you send to support, reviews you publish, and feedback you provide.

3. How We Use Your Information

• Process orders, arrange fulfillment, and handle returns or refunds.
• Create and manage your account, verify your identity, and authenticate logins.
• Detect and prevent fraud, abuse, and other harmful activity on the marketplace.
• Send transactional messages (order confirmations, shipping updates, account alerts).
• Send marketing communications where you have opted in, and let you opt out at any time.
• Improve our products, personalize your experience, and analyze usage trends.
• Comply with legal obligations and enforce our Terms of Service.

4. How We Share Information

We share personal information only when needed to operate the marketplace:

• Sellers receive the shipping name, address, and contact details required to fulfill your order.
• Payment processors handle billing securely; we do not store full card numbers on our servers.
• Shipping and logistics partners receive the information they need to deliver your order.
• Service providers (hosting, analytics, customer support tools) process data on our behalf under confidentiality terms.
• Authorities when required by law, court order, or to protect rights, safety, or property.

We do not sell your personal information to third parties.

5. Cookies & Tracking

We use cookies and similar technologies to keep you signed in, remember your cart, and understand how the site is used. For details, see our Cookie Policy.

6. Data Retention

We retain personal information for as long as your account is active and as needed to provide our services, comply with tax and accounting obligations, resolve disputes, and enforce our agreements. When data is no longer needed, we delete or anonymize it.

7. Your Rights

Depending on where you live, you may have the right to:

• Access the personal information we hold about you.
• Correct inaccurate or incomplete information.
• Request deletion of your account and associated data.
• Object to or restrict certain processing.
• Opt out of marketing communications at any time.
• Lodge a complaint with your local data protection authority.

To exercise any of these rights, contact us at the address below.

8. Children's Privacy

Our services are not directed to children under 13 (or the equivalent minimum age in your jurisdiction). We do not knowingly collect personal information from children. If you believe a child has provided us with information, please contact us so we can remove it.

9. International Data Transfers

We operate globally and may transfer your information to countries other than your own. When we do, we use appropriate safeguards to protect your data consistent with this policy.

10. Security

We use technical and organizational measures — including encryption in transit, access controls, and ongoing monitoring — to protect your information. No system is perfectly secure, but we work continuously to safeguard your data.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last updated" date and, where appropriate, notify you by email or through a notice on the site.

12. Contact Us

Questions about this policy or how we handle your data? Email us at support@esellerstore.shop.